When a critical incident strikes a workplace — whether a natural disaster, an act of violence, a sudden death, or a large-scale social disruption — leaders are thrust into decisions that carry enormous human and organizational consequences.
In this episode of Headspace for the Workplace, I speak with Jeff Gorter, Vice President of Clinical Crisis Response at R3 Continuum, about what effective crisis response actually looks like on the ground.
Drawing from more than three decades of frontline crisis response, including responses to the September 11 terrorist attacks, Hurricane Katrina, the Las Vegas mass shooting, and other major disasters, Jeff shares practical insights on what helps people stabilize in the immediate aftermath of trauma and what organizations can do to support recovery over time.
The conversation emphasizes two essential truths about crisis response:
Crisis confirms culture.
Presence matters more than perfection.
This episode offers leaders, HR professionals, safety teams, and mental health practitioners a practical framework for responding to workplace crises in ways that protect people, restore stability, and build trust.




















